National Flood Services Privacy Statement (NFS)


National Flood Services LLC (NFS) is committed to protecting your privacy. This Privacy Statement ("Statement") explains how NFS uses and protects the information we collect. It applies to any personal information you provide to NFS and, subject to local law, any personal information we collect from other sources.

Throughout this Statement, "NFS" refers to NFS National Flood Services, Inc., including its affiliated companies and subsidiaries (also referred to as "we", "us", or "our").

View the full text of our privacy statement here.

What type of information does NFS collect?

We may collect personal information such as your name, contact details, date of birth, gender, marital status, financial details, employment details and benefit coverage. We may also collect sensitive information about you such as criminal convictions or health information in relation to life, health, professional liability and workers compensation insurance or employee benefit programs sponsored by your employer. When you provide information that enables us to respond to your request for products or services, you consent to our collection, use and disclosure of this information to appropriate third parties for the purposes described in this Statement.

This includes collecting information when you:

Visit NFS Websites

In some instances, NFS automatically collects certain types of information when you visit our websites and through e-mails that we may exchange. Automated technologies may include the use of web server logs to collect IP addresses, "cookies" and web beacons. The collection of this information will allow us to improve the effectiveness of NFS websites and our marketing activities.

By using NFS websites, associated microsites and mobile applications, you agree to the processing of your information as explained in this Statement. This includes placing cookies on your device as described here.

NFS websites may contain links to other sites which are outside our control and are not covered by this Statement. We encourage you to review the privacy statement of each website you visit.

Engage with NFS through Social Media

You can engage with us through social media websites or through features on NFS websites that integrate with social media sites. When you engage with us through social media sites, you may allow us to have access to certain information from your social media account (e.g., name, e-mail address, photo, gender, birthday, city, the posts or the 'likes' you make).

Access our Websites through Mobile Devices

If you access our websites on your mobile telephone or mobile device, we may also collect your unique device identifier and mobile device IP address, as well as information about your device's operating system, mobile carrier and your location information.

How does NFS use your personal information?

We use your personal information to offer and administer our services and products. With your consent, we may also use this information for additional purposes.

Does NFS disclose your personal information?

We do not rent, sell or otherwise disclose personal information about our website visitors with unaffiliated third parties for their own marketing use.

We disclose personal information to business partners and service providers that are necessary to provide and administer our products and services. Furthermore, if required, we may disclose personal information to respond to government official requests, to prevent physical harm or in the event of a merger/acquisition.

Does NFS transfer your personal information across geographies?

NFS may transfer certain personal information across geographical borders to NFS entities or service providers in other countries working on our behalf in accordance with applicable law. By providing us with your information or using our websites, you consent to the collection, international transfer, storage, and processing of your information. These transfers are governed by European Union (EU) standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.

How can you access and update your information?

NFS takes reasonable steps to keep your personal information accurate and complete. If you have created a profile or account on one of our websites, you can update your contact information after you log into your account. You can also contact us at the e-mail or postal address listed in the "Contact Us" section below.

Does NFS have security measures in place to protect your information?

NFS has implemented reasonable physical, technical and administrative security standards to protect personal information from loss, misuse, alteration or destruction.

Our service providers and agents are contractually bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose.

Does NFS collect information from children?

Our websites are not directed to children and we do not knowingly collect personal information from children on our websites.

Contact Us

If you have any questions relating to this Statement, please contact us at

Changes to this Statement

We may update this Statement from time to time. We encourage you to periodically review this Statement so that you will be aware of our privacy practices. This Statement was last updated on October 1, 2018.